Well, in the 'no good deed goes unpunished' category... What started all this off was giving this one guy a break. That of course turned into him emailing me a million times between when he ordered and now. And now he finally gets it and claims a part was left out. A part that I have not left out of anything in the 9 years we've been in business. So now I get to send it to him on my dime, even though there's a very good chance it was in there. Unfortunately I have no way to prove that.