Miop - 3:55 pm on Dec 21, 2009 (gmt 0)

It has been more than 10% for me - the trade I'm in is so easy to start - low capital and you don't need any premises, therefore lots more businesses on the web have come into the market. We have lost market share as well as a decrease in sales due to the recession.
We are still in business due to the number of people in remote parts of Britain who use us. A merry Christmas to them! (and all of you...hope things pick up next year)