olimits7 - 12:56 am on Oct 29, 2009 (gmt 0)

I firmly believe checking each new order by a Manual AVS and the CC's phone number on record.

How do you perform a manual AVS and CC's phone number check?

The only information I have is what is provided by the customer on my website; so I have no other information to check against what they provided is accurate.

This is a bad decision but it is your business run it how you want to but to me it is a mega loss of sales and no way I would do what your doing.

You are right, I should switch this back to allow for a different shipping/billing address. I will give this a try to see if this works and hopefully it doesn't cause an increase in fraudulent orders.

However, one thing that I have noticed by keeping the shipping/billing address the same. Anytime a customer needs to ship to a different address I usually receive an email from them asking me. I then allow them to ship to the new address and I make the change on my website.

I think it seems to weed out any fraudulent orders if they see that the shipping/billing address must match.

Maybe you should check the IP address before all shipments.

I actually do record all IPs and ISPs of orders submitted through my site, but never really used this as a fraud check.

To do this I would just check the IP location and see if it matches the address location of the order?

Thank you,

olimits7