olimits7 - 4:55 pm on Oct 27, 2009 (gmt 0)

Hi,

I've been having a hard time preventing fraudulent orders when I receive an approved response from my merchant provider.

I currently use PCCharge with one of the "First Data" processing companies; so when I receive an approved response the order continues through the processing steps in my order management software.

I then receive a phone call stating someone sees a charge on their credit card that they did not make, or I get a letter in the mail saying a chargeback has been issued.

I never win any of these chargebacks; so I end up losing the product and money that was removed for the order on the person's credit card.

I hate this, just because someone elses credit card infomation was stolen and used to purchase a product on my website; in the end I have to pay for these people not protecting their credit card infomation better!

Is there anything I can do to prevent or stop fraudulent orders when I receive an approved response from my processing company?

Thank you,

olimits7