Sometimes people think that ecommerce is easy money picking. :)
I've yet to see a solution that didn't require programmers to maintain it...or to put it differently that didn't require programmers to move it forward, or that didn't become obsolete or overtaken by competitors in a short while when left alone.
In my experience the more expensive the software, the more expensive the consulting fees (and I am talking about stuff like SAP, Oracle eBusiness etc. etc - millions in consulting fees).
If your business is working and sound, what is it that keeps an owner from paying programmers/designers?