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---- Combatting Fraudulent Chargebacks


HRoth - 11:27 am on Aug 6, 2009 (gmt 0)


Yeah, I don't see the purpose in subscribing to a site that keeps track of a small number of people who do chargebacks, especially if the issue is really stolen cards. I know that plenty of merchants don't ship to a different address, but I do. Lots of people want to be able to get a package without having to wait on a line at the PO after work, so they have an order delivered to their job. You could require a signature confirmation on orders over X amount; I do this on orders over $200 if I feel a little uncomfortable about the order. IME, though, the dead giveaway for cc fraud is multiples of the same item, often chosen in alphabetical order--IOW, they did not have something in particular in mind when they came to the site, like 90% of customers do. They just paged through and put a bunch of multiples of stuff in the cart and entered the stolen card number. I recently had one by check like that. I was glad it was Paypal that took the bad check and not me so I didn't have to pay a bounced check fee.

The other thing I notice is that frauds rarely contact you before the order is sent except to ask for faster shipping. I don't do any overnights anymore because of fraud.


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