Chrispcritters - 5:31 pm on Jul 27, 2009 (gmt 0)

I've seen companies customer service departments argue with customers for 30 minutes over a few dollars. The customer service person thinks they are "saving the company money" by not issuing a credit to the customer. What they don't think about is that it costs the company way more a few dollars to pay for the customer service person's time, the call, the computer, the cubical, rent, etc. Sometimes just being financially pragmatic results in "better" customer service.