aleatrix - 9:01 pm on Jul 2, 2005 (gmt 0)

I can sympathize with your problem because I also sell high end clothing and after an experience similar to yours we posted a returns policy requiring the item to be returned "in arrival condition" within 10 days of receipt. We also send a returns slip along with all merchandise sold giving our returns policy. (We sold the returned and unsalable item elsewhere and lost money on it, too).

Good will only extends so far. Since you sent the jacket back and haven't heard anything, you're probably okay. But do be aware that regardless of your stated returns policy, most credit card companies will not back you in a refund dispute because you have a "card not present" transaction.