grandmf - 5:46 pm on Jun 24, 2005 (gmt 0)

I would see what some of your bigger competitors return policies are. Or a bigger company that sells similar products. If you have bad policies, the more orders you take per day/week, the more problems you are going to encounter and time you are going to waste. For the next time, you could just refuse any package that does not have the RA number on the package.