Phil_C - 4:12 pm on Jun 24, 2005 (gmt 0)
I sell some size based products (not clothes) - people often get the wrong size and want to return it. I used to get so many back that were unfit for resale that I now always put a note in explaining the terms and that returns will not be accepted without a returns no. I now charge these people 25% re-stock fee and put the items up on ebay as "used" to recover my costs. Not once has anyone contested my decision, and no chargebacks have been made. You have to take a firm stance with your customers otherwise they end up walking all over you, using what little rights retailers have (in the UK anyway).