Habtom - 4:18 pm on Jun 22, 2005 (gmt 0)

This "annoying" customer could be a great loyal customer in the future, if you treat him the proper way he should be treated.

If you decide to refund him, there is nothing which can stop him from ordering again and use your jackets. You might soon turn into a second hand store.

I think, a polite explanation of your rules and offering him solutions like free shipping of the "used" jacket back to him again, will be a great help to teach him a little sense of business rules.

Habtom