stiksandstones - 12:03 am on Jun 21, 2005 (gmt 0)

I own a online clothing store, my return policy is on the site and included with every order on a return slip. 14 days to return for full refund, sale items are only 5 days, RA # must be given if you want to return.

Those items in a nutshell are the bread and butter. I get a few back that are 16, 18 days, etc...but I always let it slide.

Today I got a jaccket back, marked down from 450 to 350, they purchased on may 22, I got it back today June 20th. almost a month, it was a sale item too, and there was no RA given via email, phone, etc. The jacket smells like smoke and is worthless to me.

I assume send it back to the customer stating return policy, etc...BUT, I am afraid they will do a chargeback on me, can they? anyone have other solutions for this IDIOT customer?