incrediBILL, We have PayPal as a back-up. Customers don't like to be told what to do. When I suggested to one customer that they could complete their order with PayPal they told me "or you could just make your credit card system work like a real company! You lost my order!". I am documenting all of this. They need to make this right and fix their systems to prevent this from ever happening again. They certainly make enough money to put the proper systems in place. In what are they thinking not being open 24/7 365?