RailMan - 12:58 am on Jun 11, 2005 (gmt 0)

>>If the order was placed online, you should be
>>logging IP addresses on each order.

Pirate uses WorldPay so there is an automatic IP address / card issue country check on every transaction - not guaranteed these days with IP spoofing

>>Its not the exact address, but the location of the
>>ISP. Which is within a couple of miles.

Almost worthless. It can be hundreds of miles out.

>>And the customer should reverse the chargeback since
>>you did credit them.

It's an invalid chargeback so should never have been taken back by the card issuer. Worldpay do "collection assistance" to recover invalid chargebacks. I've sent Pirate a sticky with the URL.