jweighell - 2:23 pm on Jun 4, 2009 (gmt 0)

The DSR is very vague about who is responsible for paying and arranging the return post.

I always tell my customers that, unless the item is faulty, they have to pay for and arrange the return postage. It's surprising how few people then bother to send stuff back.

But one thing I have learn in this business is that you will get some orders where you loose money - you just have to swallow it. It's the picture at the end of the year which is important. You will need to work out what % of orders get returned, and then factor that into your pricing in the first place.

Jonathan