jackgordon - 10:20 pm on May 24, 2009 (gmt 0)

Hi
I have a simillar issue with my product. They are a "single use" glow product, so the customer can claim to say the item is faulty, or use the item then return it.
It all depends on the rate of returns you receive... if its only a small percentage then you should be ok.

In addition to that, the law also states that a company should not be put out of pocket if the customer is returning the item for no reason. To that end, telling customers they must pay for return postage, for credit card processing costs as well as the initial postage... they may be put off.