---- UK Distance Selling Regulations - they're going to put me out of business
jecasc - 9:17 am on May 19, 2009 (gmt 0)
There might be a way around your problems:
The "guide for businesses on distance selling" says, that the customer has to take reasonable care about the products:
What constitutes reasonable care depends on a number of things. It may be reasonable for the supplier to stipulate what they consider to be reasonable care, such as not removing hygiene seals on garments or only trying out shoes indoors. But these stipulations cannot restrict a consumerís reasonable opportunity to inspect and assess the product. Consumers have the right to cancel even if they fail to take reasonable care of the goods; however the DSRs do give suppliers a right of action against consumers for breach of the statutory duty to take reasonable care.
So if I understand this correctly - if you put the lingerie for example into a transparent bag, in a way that the customer can see and check the items and then seal the bag, you can refuse to refund the full amount and deduct the damage to the goods (new price - used price) if the seal is broken. Perhaps you should check with a lawyer and get some advice how this could be legally done.