---- Customers I don't want to have anything to do with
Philip_M - 7:52 am on Jul 24, 2009 (gmt 0)
rise2it is absolutely right. 1% of the customers cause 99% of the trouble and are loss makers when the cost of servicing them is taken into account - you can do without them. If in future they go to a competitor, then that is a bonus for you.