dpd1 - 5:51 am on May 13, 2009 (gmt 0)
Along the lines of this subject... I just added a bunch of info a week or so ago regarding the accessories needed to make some of our products work. Hard to explain, but it's the kind of stuff where you need other things that are a totally different deal. Many people have a hard time figuring it all out. So I took advantage of the slowdown and spent a whole day writing a FAQ about it. I tried to think of everything I could imagine, so hopefully people wouldn't keep asking the same stuff and it would save me some grief. I also put links to the FAQ for each product that needs the extra stuff. Then a few days ago I also added options to even include a few accessories right with a couple products. So bottom line... way more info and options to make things easier. Supposedly. So in the last week I've gotten more questions about accessories and options than I ever did before. Plus now they're asking questions about the new accessories I made available too. One guy today... It was like he literally was asking every single exact same question that was on the FAQ. I'm like... Come on! Sometimes you just can't win.