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enigma1 - 12:56 pm on May 12, 2009 (gmt 0)
Another thing you could do is to setup something like a helpdesk and online chat. It is faster to address emails/messages than direct calls and you can use templates for common issues.
My opinion is to setup information pages explaining the various conditions for shipping, payment, about us, contact forms etc, it helps you to reference the information to customers and minimize the support overhead.