radeckd - 4:27 pm on May 11, 2009 (gmt 0)
My products are pretty expensive where average purchase is about 800USD, so I understand that people want to find out everything before purchase, but than you have those people that instead of simply reading about the product on the website firs and call you with questions, they rather call you and hear everything from you.
Also I know how to turn them down making my product look like something they don't need or want. The problem is with those extreme kind of customers that even when you tell them that product does not have features they ask for, they will still eventually buy it. Than they would call you back after receiving product to complain. Those are the people dpd1 was telling about. I have clear return policy including re-stocking fee, but I know that considering possible chargeback, I will have to adjust my policy to customer's needs.