climb512 - 11:07 am on Jun 28, 2009 (gmt 0)

Last year I began contacting my declined cc orders by phone and have had tremendous success converting these to sales (well above 50%). To date I've contacted perhaps 80 customers for this reason and vitually everyone is either glad to hear from me or they just politely decline to try the order again. No one is particularly annoyed. It is definitely perceived as great customer service by most.