Gomvents - 1:17 pm on Jun 27, 2009 (gmt 0)
this gives me an idea - we should probably start another thread purely discussing payment processing issues and what we can do to help troubleshoot / reduce errors to begin with / improve conversion rates etc. We offer credit card, PayPal, and Money Order. 10% of PayPal attempts fail. Out of those that fail it seems half the time the customer doesn't understand something or already has an account with their email and can't figure out how to log in, but half of the time it seems that PayPal just simply isn't working correctly (so roughly 5% of all attempts!). With credit card over 99% of attempts go through fine, and most that get declined are fraud attempts or something that the user did wrong. I'd day about 1 out of every 2,000 orders or so we get someone who seems to entering everything right, bank says they have enough of a limit etc. but it keeps getting declined.