radeckd - 10:57 pm on May 8, 2009 (gmt 0)
I always call customer directly. This way I can resolve the problem fast and easy. In case of fraud, you can also tell right away. Customers never mind and usually are helpful in resolving issue. You need to let them know that this is not your fault. Also, it is impportant to call not later than next business day. If you call them week after, they probably already expecting order to be at their door. Finding out that you did not even start processing it may result in cancelation. Anyway, I always call and never had problems because of that. Funny thing, If you send an email, they will actually call you instead of emailing you back. They want to have it done asap too.