Marley - 10:17 am on May 5, 2009 (gmt 0)

T-Miller, 30% is good. What i have introduced for drop out carts is after 20 minutes the customer gets an auto mail, on the mail is the order number, what they have ordered etc. I capture all the info, then re-send it with the mail with the usual questions, with our phone number prominent. Also, i have introduced the "Live Help" which is included in the mail so the end user can get in contact straight away while they are "hot" to buy. This has done very well for CR.

I used to run 24 hours, then went down to 12hrs, then down and down till 20 minutes. This has worked very very well, i think the more pro-active the shop is for the end user the more comfortable the end user is especially a new end user buying for the 1st time.