HRoth - 11:09 pm on Apr 30, 2009 (gmt 0)
I had a guy last week who bought $50 worth of widgets spread out over three orders in two days. I had to wait for a couple of the widgets, which I told him about. At his request, I combined the orders and credited him back the shipping for two of them. He sent me a snippy email for crediting him back the shipping when he had not yet received the widgets. He contacted me again after I'd sent out the widgets and said he hadn't gotten them. The delivery confirmation showed that he had. I told him all the things that I tell customers who claim they have not had delivery when it shows a delivery--check with roommates, neighbors, maybe you put it in an unusual place, etc. Generally, this resolves 95% of all "lost" deliveries. Not this guy. He is cranky about contacting the post office with the tracking number. I could tell he wasn't actually going to do anything. All I need is a chargeback on three orders, one of which was for $7. He wanted me to resend the order and he would pay half price for it. I said no, I would not send him anything else because it was just like throwing it down a well, and I credited him back the whole thing to get rid of him. To top it off, this customer made it clear that the reason why he ordered the widgets was so that he might reproduce them and become a competitor. In his dreams.