olimits7 - 2:35 pm on Apr 3, 2009 (gmt 0)

Hi,

I think you'll lose orders simply by having the words "order cancelled" next to a product description -- just my 2 cents on human psychology there.

I don't understand this part; so you are saying that if I include the words "order cancelled" in my cancellation email I will lose future orders from this customer? So I should try to avoid using "orders cancelled" in my cancellation emails?

"This is a general form email meant simply to inform you of a backorder. If the backordered product is not available from the manufacturer, your order will be cancelled. If you would like specific information regarding your order and its status, please contact us by calling 1-800-Example or email us at Info@Example.com. Thank you"

This is a great idea! Maybe I can even include this text in my automatic order confirmation email; this way I don't have to manually send this out to my customers. I'm guessing having this text would be fine in the auto order confirmation email?

You could also just cut the backorder email out and simply send an email for the cancellation. Not as customer service oriented, but just as effective.

So by this you mean just send an email saying that there order has been cancelled? But based on what you said previously I shouldn't use the exact words "order cancelled" in the email.

Thank you,

olimits7