I think everybody has been down this road. To this day I have a guy that still has a huge slanderous thing on the front page of his site about our biz, because something I did ticked him off. Funny thing is, in the years since, he has gone to jail twice for defrauding people through the mail, for selling merchandise he probably never had to begin with. Yet, even though he's in jail, his site with him bad-rapping us is still up. I also can't remember how many times people took a tiny problem that I would have been more than happy to fix, and instead of even contacting us once, they went straight to the most busy forum they could find to talk trash about us. I can relate to laying there at night having it eat a hole in your stomach, but I guess it's just part of the biz. I recently had a guy who wanted to get his stuff before he left the country. I told him when we would send it and it should get there in plenty of time. I went way out of my way to make it happen, with no extra fees. This was right before Christmas. Well of course, out of all the stuff that went out, that was the one that took a few extra days. With still 4 more days left for it to show up, he sends me an email going off like a crazy person. The thing showed up the very next day with 3 days to spare. No apology from him of course.