pageoneresults - 12:34 am on Dec 4, 2008 (gmt 0)

If you can, switch to PayPal Pro and use the API. Once we switched from the default out of the box PayPal to the new improved PayPal via API, things changed considerably. Thousands of transactions and few issues. Of those few issues, most are related to user error of some sort. With the API, you have total control over presentation and therefore can eliminate that out of the box PayPal confusion. It is present, it's happened to me too, even after all these years. They've also moved things around over the years. At one point, PayPal was not as prominent. Then it reverted back to a more prominent PayPal display.

The PayPal API rocks! Or at least for us it does. :)