dpd1 - 11:04 pm on Dec 3, 2008 (gmt 0)

I've had very few complaints from customers over the years about PayPal, but recently got a few within a short time. One of the complaints seems to be a possible change they've made. One customer was refused when he tried to pay as a non-member, because the system told him he already had an account and had to use that. I assume it recognized his email. The problem is, he didn't have the password to get into his account and that annoyed him. The same guy paid as a non member a few months ago with no problem. I had a similar complaint from someone who wanted to pay as a non member and use her company's card, but her personal email apparently made the system insist she had to use her account, which had her own card.

Is this some new change they made? Because it creates more difficulty for people to just pay as a non member. I've sent the same question to PP, but no answer yet. And I doubt I''ll get a decent one when they do.