dpd1 - 11:27 pm on Nov 27, 2008 (gmt 0) Just one of those weird things with customers I guess.
The main problem with PayPal is people's perception of it... I've used it exclusively for sales for over 8 years and haven't had a single thing go wrong out of thousands of transactions. As mentioned, they now accept cards pretty much the same way as anybody else. You don't have to be a member to make a payment. Yet, for some reason, some people just refuse to understand this. I'm not sure why. I have it written all over the site that this is the case, and also tell people when I setup individual payments for custom orders... yet some people still have a problem understanding. It's like they have a mental block or something. People will put in their information on a normal shopping site no problem. But ask them to put the same exact information into PayPal, and they act like it's somehow different. If anything it's safer, because the person receiving the payment doesn't see any card info. I'm reluctant to add another payment method, because frankly, I feel like it's a waste of time and money when we already have one that works fine. For the few people that refuse to understand, it's not worth changing everything just for them.
Just one of those weird things with customers I guess.