Slique - 8:06 pm on Apr 18, 2005 (gmt 0)

i may be misunderstanding the question, so i qualify my answer.

from a customer perspective, if i asked for upgraded shipping, and paid for upgraded shipping, i expect upgraded shipping. customers may ask and pay for odd things but are most satisfied when their expectations are met/exceeded.

you can handle this situation by:
1) messaging on your shipping pages your shipping policy/practice in these cases (i.e. you choose to ship ground to certain zones regardless of what shipping method was payed for/selected)
2) satisfy the customer need/want in the manner you feel makes the most business sense