mdean - 12:36 am on Apr 17, 2005 (gmt 0)
I feel I miss a lot of customers who want to gripe that their order has not arrived (sometimes after 3 days)which I thought would relieve alot of stress by having an answering service. It just was not worth it. I've been setting up a system where I listen to my messages every few hours at specific times and then return those calls. New customers are generally happy if you return their calls within a few hours. It's when you get bogged down and can't get to them all that you have problems. I thought we'd see an increase in orders, but suprisingly did not. It was not Answer Connect that we used.