Roxster - 3:15 am on Apr 14, 2008 (gmt 0)

Some goods are declared as hazardous and prohibited by the US mail while Fedex and UPS do not regulate them in ground packages. We used to use FedEx to ship to Canada,and had to stop a year later. The profit was too low to hand fill out those pesky forms, and then we had to pay the brokers fee months later as most Canadians wouldn't pay the taxes once they got the package. We waited 2 years to try again this time with UPS. The make customs declaration much easier then FedeX did. The rates seem fair too.

Also when a customer asks for the tracking number, the post office doesn't do that for international mail. When fighting a charge back you sometimes need proof of the delivery. Also customers need to know the status which the post office lacks updates.