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rachel123 - 4:20 am on Feb 1, 2008 (gmt 0)
Good things about Google Checkout that make it tempting: chargeback protection. But we get virtually no chargebacks, so that's a wash; On the (-) side, they will keep the customer's email address confidential if the customer requests. So, who likes to have a confusing or problematic order with no customer contact info? Not I! [sarcasm]Great customer service starts there. [/sarcasm] And it's immediate payment...the thing I like about PayPal is I can bill anyone whenever using their email. Susy Q has a declined card, I can ask her if she wants to pay by PayPal, and send an invoice. No need to replace the order, no muss, no fuss.
I don't take Google checkout and just recently started taking PayPal. If it's any help, over the past year I have had:
52 "Do you accept PayPal"
0 "Do you accept Google Checkout"
emails/requests.