LifeinAsia - 10:10 pm on Dec 28, 2007 (gmt 0)

Great post! It definitely has some food for thought about how we can change a few things to be more customer-oriented.

About the only thing I learned is not to shop any more at one place I used because I discovered (after the fact) that they don't even send a confirmation message when the item ships and offer no way to track the order. All I got was a "Thank you for your order- it is scheduled to ship next Wednesday." So now I have to contact the intended recipient to see if they actually got it.