netmeg - 7:36 pm on Nov 2, 2007 (gmt 0)

We would ALWAYS call - heck, just to thank them for the order, and find out how they came to order from us, etc. Never had one client or client's customer who wasn't happy to confirm and chat about the order, their needs, how they found us, the industry, etc etc. Maybe it depends on what you're selling and who you're selling to (most of our stuff is B2B)