Rugles - 5:30 pm on Nov 2, 2007 (gmt 0)

>>>Try searching for the customers's info in seach engines

This is always a good idea for large orders.

I agree call them. Do not volunteer all the information. Be a little vague about what they have ordered. Fraudsters order lots of stuff and ussually they have no idea what they have ordered or who they ordered from.

Another ploy I use is to tell them there may be a delay bofore shipping, fraudsters know the clock is ticking and will immediately start asking for express shipping.