bwnbwn - 8:08 pm on Oct 30, 2007 (gmt 0)

ispy like that KISS rule what we go by but I never named it but now I have a name.

I agree with ispy leave the customer alone (scammers are good at wat they do)but verify the card.

Now remember sometimes the card will not match when you do the automated service on checking. They could have moved so if the card does not match call the issuing bank. This can be obtained from your merchant services.

Get a human on the phone give them the information and verify the address and phone number. If say the address does not match have the bank call the owner of the card and let them talk to the owner. This keeps you out of the loop and you won't make a bad decision by a sweet talking crook. banks know what information to ask to verify the account you don't have access to.

I made a 5k mistake myself about 5 years ago let Greed take over...

The bank will call you bank with an answer.

[edited by: bwnbwn at 8:10 pm (utc) on Oct. 30, 2007]