Got an order from a 'Jacky Sullivan' shipping to an address in Germany. Noticed the eMail address is a_very_arab_name @ hotmail. .com. Got spooked, figured it was surely a fraud attempt, deleted the order.
A week later I get an international call from an irate American woman named Jacky Sullivan...turns out she works for an Arab German immigrant boss who wanted to sample my stuff prior to a possible huge purchase for his nationwide chain of shops there.
I apologized, tried to explain about how many fraud attempts we get hit with, esp. out of Germany. Told her she sounds legit to me, that I'd be delighted to fill the order now that I know I'm dealing with a real person. She kept repeating that she couldn't believe I'd cancel an order without any notification. I told her doing so would only tip off scammers, give them feedback and entice them to re-try with improved tactics. It was all to no avail. She was livid.
I lost the buyer.