Morgenhund - 11:52 am on Jul 5, 2007 (gmt 0)

If there are any customers group that would be happy to buy from you if you'd offer something Amazon does not (regardless of price)?

Every big boy has a pool of unsatisfied customers, because big boy offers on too generic terms, that are Ok for the 80% of their customers, but the last 20% just buy because they do not know who can put them out of their current misery :-)

Like 30-days payment terms for some groups of customers? On-site support contracts (efficiently transforming you from retailer to consulting company) -- you already have a large pool of customers, and services might be much more profitable than retailing?