Well said! - though how many here are using a custom skin or custom style sheets?
Do you think a new/fresh site with 'functionality', but no look, will hold them forever if it stays ugly and offers no easy out?
I'd say it used to, but not any more. If we can work out settings that improve our use of SE/WebMaster sites then how hard is it for Jane Doe/Joe Bloggs to work out how to improve their favourite ecomm sites.
I quietly change settings of sites I don't like to look at, but want or need to use - perhaps I should tell the site owners.. or perhaps they'll be here in a few months asking if they should try a face-lift?