webwoman - 2:33 pm on Jul 10, 2007 (gmt 0)
I have started a list of customer names who I will not sell to. They are on my banned list. These are people who I have had to refund even though the post office confirmed delivery, or people who have sent particularly vicious emails (just plain nasty and insulting despite my best efforts to please them). In 5 years, I only have 4 people on the list. Who needs them?