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Habtom - 4:46 am on Jun 28, 2007 (gmt 0)
They are quite happy, "Dear Berhe, Thanks for contacting me. But the order hasn't arrived yet". Yea, Mr Customer, We guarantee 3 days delivery time, so you are left with 2 days, 23 hours and 45mts. Habtom
On the same note, I have seen customers being happy when they receive emails with somebody's name on it, instead of <Customer Support> customersupport@example.com, <Berhe> Berhe@example.com. [That name reminds me a friendly neighbour :)]