LizaJane - 1:40 pm on Jun 26, 2007 (gmt 0)

Thank you for your responses. It was a package, and the custon=mer says he has since found out it was at his local post office for over 6 weeks. This is a mess. We emailed shipping confirmation at the time of shipping. Customer says he never received our emails, ( it is a freeserve.co.uk addy) and infers he never received attempted package delivery notification. One would think if over 500.00 was invoiced to your c/c you would be watching for an email and a package. It seems he is receiving our emails now. Very convenient.
Of course, USPS will likely charge us the return package shipping ( over 40.00) Plus it will be another 40.00 to reship. Any suggestions?