Demaestro - 6:53 pm on Jun 25, 2007 (gmt 0)

LIA's advise is very good but I would say in addition to that... stop using American Express.... less and less vendors accept them now and this example seems to be just one of many reasons why.

Every time I hear about a vendor having trouble with a credit card company it always seems to be AX... I am sure there are troubled stories about all the major cards but not as many as with American Express it seems.

I finally just canceled my card with them because I can't even use it anywhere anymore. I started asking places why they don't accept it and it usually had to do with higher vendor transaction fees but there were mixed horror stories as well.

I think that Costco is one of the last places to still love it.

If you do cancel using them make sure you contact them and tell them why.... they need to be more diligent. It is all our responsibility to help curb fraud uses of cards but for them to leave you holding the bag looking for an answer alone is wrong.

[edited by: Demaestro at 6:54 pm (utc) on June 25, 2007]