Scott_F - 6:18 pm on Jun 25, 2007 (gmt 0)

In one of our sites, we have had one person using 40-50 different credit cards to order from our site. Nothing was ever been able to get through. They were all denied. Finally this morning, this person was able to get two orders through. One being sent to a PO box in Maine and one being sent to a PO box in Greece.

We know these are fraudulant because American Express called us saying to make sure not to charge these card numbers because they were stolen. Somehow they knew that someone was trying to use stolen cards to charge through our site. So a week later, this same person uses another AX card, charges the same amount, gets through, but because the actual owner of the card hasn't reported it stolen yet, they don't want to do anything!

I am trying to see what we can do next. We have the address, we even have her phone number. We called and she answered the phone even! Any idea where to go next? We are not going send her anything.