yosmc - 12:29 pm on Jun 19, 2007 (gmt 0)

Interesting. In my mind, eBay has been favoring the sellers over the buyers way too long. Just an example: You buy an item for $1, and then it turns out that they charge $10 for shipping and handling (or $9 just for handling if you pick up the item personally). Sure, eBay says you have to check all the conditions in advance, but under European consumer rights this would never fly (not sure about other countries). Basically means that everyone who is used to a decent consumer legislation unsuspectedly enters a Wild West scenario at eBay, with the company looking the other way as long as they can cash in on the seller fees. And if you ever have a problem that's not covered by one of their canned messages, you need to tweak you problem to fit the reply, because you can always ask for a differnt canned message, but that's all you'll ever get.

So yes, in my mind if eBay want to clean up their act, they need to do something for buyers - but running a modern, consumer-friendly business would probably go a much longer way than adding fancy tools that nobody has ever missed or asked for.