gpilling - 2:47 pm on Jun 13, 2007 (gmt 0)

12a Only offer a really strong guarantee like that on really strong products. I have one company that it works excellent with (less than 1/10 of a percent returns) and another company that it did not work well with (5-10% returns). The difference was that the first company's products could not be misjudged or misused. The second company's product were much more subjective. A lot of user error - which we took the blame for.