JesperFJ - 12:35 pm on Apr 30, 2007 (gmt 0)

My webshops are only a hobby so far, and I hate selling low cost items. On one of the sites I charge a shipping fee of 23 USD for orders below 150 USD. This way I am sure that if people buy cheep stuff, they pay for the administration.

look at what tasks you don't want to do anymore (answering phonecalls obviously being one of them), and see how you can get rid of them or get payed more to do them. The premium number is an excellent idea. At least some of the questions must be possible for others to answer. Then have an employee screen the incoming mails and answer the easy ones and only forwarding the difficult ones to you. Let the same employee slowly build a knowledgevbase of previous answers so you don't have to give the same answer two or three times.

I hope you get your joy back in your work :-)

Jesper